Serviço & Suporte

Olaf Textor Gerente de Serviço ao Cliente

"Velocidade, confiabilidade e eficiência - estas são as exigências do mercado atual. Na NETZSCH Bombas & Sistemas oferecemos aos nossos clientes de todos os setores serviços de uma única fonte, sejam eles operadores industriais ou de plantas municipais. Nossos especialistas de rede de serviços em todo o mundo oferecem as melhores condições para um ótimo serviço de bombas e sistemas.”

Olaf Textor
Gerente de Serviço ao Cliente

Medimos o sucesso dos nossos serviços pela satisfação dos nossos clientes

Global availability of spare parts with NETZSCH quality

Original spare parts with NETZSCH manufacturing quality for all products are available worldwide with short delivery times - the right partner for the global player. If you order by 12:00 o’clock, your spare parts will be ready for shipment on the same day! A highly-motivated team of experienced experts are available to answer your queries and deal with your spare parts orders.

We are there for you 24 hours a day

Service Hotline, Spare Parts Service, Technical Service, Emergency Service

Return Process of spare parts at NETZSCH Pumps & Systems

We have defined an appropriate return process for the shipment of spare parts or machines that have come into contact with media and the sending of media samples for tests. This procedure serves to protect our employees and the environment from harmful exposure when handling hazardous substances. For this reason, we ask you to fill out the form entirely in any case before sending it to us. 

Download delivery request

Registration of the Return at NETZSCH Pumps & Systems

Step 1: Registration of the return

  • What should be returned (machine, parts, accessories, etc.)?
  • What is the reason (description of the error pattern)?
  • Observance ot the saftey data sheet
  • Filling out the delivery request 
Assessment of the Return by the NETZSCH Service Team

Step 2: Assessment by NETZSCH

Verification of the delivery request by the NETZSCH service team: 

  • If the verification is positive, the RMA number will be sent to you with return instructions 
  • In other cases, an individual assessment of the situation will be made (e.g. planning an on-site service visit)
Returning the Machine to the NETZSCH Service Team

Step 3: Returning the machine

Sending the machine to the NETZSCH service department in Waldkraiburg for troubleshooting. 

Serviço Técnico
Peças de Reposição
Treinamento Técnico
Technical Information