Servicio & Asistencia

Olaf Textor Gerente de servicio al cliente

“Rápido, fiable y competente – son los requisitos  actuales del mercado. Nosotros, NETZSCH Pumpen & Systeme, ofrecemos a nuestros clientes de todos los sectores – ya sean operadores de plantas industriales o municipales – servicios de un solo proveedor. Nuestra red de servicio con especialistas en todo el mundo, ofrece las mejores condiciones para óptimos servicios de bombas y sistemas.”

Olaf Textor
Gerente de servicio al cliente

Medimos el éxito de nuestros servicios por la satisfacción de nuestros clientes

Global availability of spare parts with NETZSCH quality

Original spare parts with NETZSCH manufacturing quality for all products are available worldwide with short delivery times - the right partner for the global player. If you order by 12:00 o’clock, your spare parts will be ready for shipment on the same day! A highly-motivated team of experienced experts are available to answer your queries and deal with your spare parts orders.

We are there for you 24 hours a day

Service Hotline, Spare Parts Service, Technical Service, Emergency Service

Return Process of spare parts at NETZSCH Pumps & Systems

We have defined an appropriate return process for the shipment of spare parts or machines that have come into contact with media and the sending of media samples for tests. This procedure serves to protect our employees and the environment from harmful exposure when handling hazardous substances. For this reason, we ask you to fill out the form entirely in any case before sending it to us. 

Download delivery request

Registration of the Return at NETZSCH Pumps & Systems

Step 1: Registration of the return

  • What should be returned (machine, parts, accessories, etc.)?
  • What is the reason (description of the error pattern)?
  • Observance ot the saftey data sheet
  • Filling out the delivery request 
Assessment of the Return by the NETZSCH Service Team

Step 2: Assessment by NETZSCH

Verification of the delivery request by the NETZSCH service team: 

  • If the verification is positive, the RMA number will be sent to you with return instructions 
  • In other cases, an individual assessment of the situation will be made (e.g. planning an on-site service visit)
Returning the Machine to the NETZSCH Service Team

Step 3: Returning the machine

Sending the machine to the NETZSCH service department in Waldkraiburg for troubleshooting. 

Servicio Técnico
Servicio de piezas de repuesto
Technical Training
Technical Information